Bringing your walls to life

Custom Wallpaper FAQ

Custom Wallpaper FAQ

Most frequent questions and answers

Measuring your wall accurately is essential to ensure your custom wallpaper fits perfectly. To get started, measure the highest and widest part of your wall, taking note of any features like doors, windows, or outlets that may need special attention.

For more detailed instructions on how to measure your walls for custom wallpaper, visit our “How to measure your walls” guide.

Get free shipping in Australia for orders over $300 AUD! We offer shipping for our custom wallpaper, printed wallpaper, vinyl wallpaper, traditional wallpaper, mural, and self-adhesive wallpaper products. For international orders, please contact us for a shipping quote.

Typically, it takes 3 to 7 business days for production and delivery time for your vinyl wallpaper, traditional wallpaper, self-adhesive wallpaper, or mural. Once your order is complete, we’ll ship it out promptly, so you can start transforming your space right away

Yes, we offer the option to send custom wallpaper as a gift. Simply ensure you provide the correct shipping address during checkout, and we’ll take care of the rest.

Just go to the following link, “Upload your Design”.

If you want to provide your own design for your custom wallpaper, please make sure to use the correct file format.

We accept PDF and EPS for vector files, which are ideal for patterns. We also accept TIFF and JPG for pictures with a minimum of 100 dpi at the actual size of the wallpaper you want. For higher quality, we recommend using 300 dpi.

• PDF files without trim, crop, or registration marks
• All files should be in CMYK color mode, not RGB
• Fonts should be converted to outlines (paths/curves)
• All images and elements should be embedded
• Your file should be 10 cm wider and 10 cm taller than the total size of your wallpaper.

At our custom wallpaper company, our team always checks the quality of all uploaded files to ensure that they meet our requirements. You will receive a confirmation from us once your file is reviewed, letting you know if it’s fine or if there are any issues that need to be addressed.

If there is an issue, we will work with you to fix it and ensure that your final product is perfect. Trust us to deliver high-quality printed wallpaper, vinyl wallpaper, self-adhesive wallpaper, murals, traditional wallpaper, and personalised wallpaper for your home or business.

To ensure the best experience when uploading your custom wallpaper files, we have set a limit of 50 MB per file. However, if you have a larger file, don’t worry, simply reach out to us and we’ll provide you with a link to upload your file. Our team is always happy to assist with any questions or concerns you may have.

We want to ensure that the process of creating and printing your perfect personalised wallpaper is as smooth and hassle-free as possible.

At Kaleon Wallpaper, we respect your privacy and security. Once we’ve printed your custom wallpaper, we delete your uploaded file from our system to ensure your files remain private and secure. You can trust us to handle your custom wallpaper order with care and confidentiality.

When printing our wallpapers, we use LATEX technology with eco-friendly water-based inks, ensuring that our products are not only beautiful but also environmentally friendly. You can rest assured that our printing process is both high-quality and sustainable.

At Kaleon Wallpaper, we use eco-friendly water-based inks for printing your custom wallpaper. Our LATEX technology ensures that the ink is harmless and does not affect your health.

This new ink system contains no solvents, emits no toxic fumes, and is free from unpleasant odours. So, you can rest assured that your custom printed wallpaper will not compromise your health in any way.

Send us an email at and explain carefully what has happened to you.

Before installing any wallpaper, it is crucial to prepare your walls properly. Ensure that the surface is clean, smooth, and dry to guarantee a smooth and long-lasting finish. For more information on how to prepare your walls, please visit our guide.

Our experts can guide you through the process and offer helpful tips to ensure your walls are ready for custom wallpaper traditional or self-adhesive wallpaper, or any other type of wallpaper you choose.

If you need assistance with installing your custom wallpaper, check our list of professional installers to find one in your area. Contact them directly to inquire about their installation services and pricing. They have the expertise and experience to ensure your wallpaper is installed perfectly.

At our custom wallpaper company, we offer a wide range of materials to choose from. Our selection includes high-quality self-adhesive wallpapers with a variety of textures such as canvas, smooth, fabric and stucco.

We pride ourselves in providing options to suit every taste and decor style. Whether you’re looking for a traditional wallpaper, vinyl wallpaper, or personalised wallpaper, we have the perfect material to bring your vision to life.

Our wallpapers are not made of paper. Instead, we use advanced substrate technology that is designed to adhere to walls. Our wallpapers are available in both vinyl and PVC-free options for your convenience.

Yes, installing our custom wallpapers is a simple and easy process that doesn’t require professional help. We provide detailed instructions with each order to help guide you through the process. With a little care and attention, anyone can install our wallpapers on their own without any difficulties.

We offer different payment options for your convenience. You can easily pay for your order using your credit or debit card directly on our website. We also accept bank transfer and ZIP payments – simply contact us for these services.

As our custom wallpapers are made according to your specific preferences, we do not offer returns or cancellations once the order has been placed. However, if you encounter any issues with your order, please contact us within the first 6 hours of placing it, and we’ll do our best to find a solution for you.

Yes, but we will need to receive an email from you with all the information we require to proceed with the production, and keep in mind that the process may take a little longer.

When you upload a file in TIFF or JPG format, there may be slight variations in the colours due to differences between RGB (screen) and CMYK (printer) colour configurations. However, we always strive to match your design as closely as possible.

Please keep in mind that the digital format you see on your computer may appear slightly different from the physical format of the wallpaper.

If you need to re-order a panel of your custom wallpaper, don’t worry, we’ve got you covered. Simply send us an email with your previous order details, and we’ll do our best to help you out.

Please note that there may be slight colour differences between the new panel and the original one due to printer calibration, but these differences are usually negligible.

At Kaleon Wallpaper, we strive to provide the highest quality printed wallpaper, including vinyl wallpaper, mural wallpaper, traditional wallpaper, self-adhesive wallpaper, and more, so you can trust us to deliver the best results.

Absolutely! You can request a sample by sending us an email with your address and the material you’re interested in. Our range of materials includes vinyl wallpaper, traditional wallpaper, self-adhesive wallpaper, and more. Please note that there is a fee of $30 AUD inclusive of GST for each sample.

Our custom wallpapers are printed on high-quality substrates that are resistant to scratches, ensuring long-lasting durability. However, it’s important to note that using sharp objects against the wallpaper may cause some damage.

To put your mind at ease, you can order a sample set that includes our vinyl, traditional, self-adhesive, and other types of wallpapers to test their scratch-resistance.

At our custom wallpaper company, we offer a variety of panel widths for our printed wallpaper. The most common panel widths are 60 cm and 120 cm, but we can also accommodate other sizes depending on the wall you want to cover.

Please note that the last panel from left to right may be smaller than the others due to the nature of the installation process. Contact us to discuss your specific needs, and we’ll help you choose the perfect custom wallpaper solution for your space.

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